Frequently Asked Questions

What is your student to tutor ratio?

At Step Forward Tuition, we maintain a high tutor to student ratio to ensure every learner gets the most out of their time with us. Our small group classes, never exceeding eight students, encourage lively discussion, peer learning, and individual attention. Research shows that small groups of this size offer the same benefits as one to one tuition, making our approach both effective and engaging.

Do you support the national curriculum?

Our tutors align every session with the national curriculum, ensuring students gain the knowledge and skills they need to excel in their schoolwork and build lasting academic confidence.

Does having tutoring guarantee my child will pass?

Every student is unique and begins their learning journey at a different point. While our goal is for all students to succeed, achieving this requires commitment beyond centre hours. Regular attendance, completing homework, and doing extra revision at home greatly increase the chances of reaching desired grades. We keep parents fully informed of their child’s progress, and if at any point a tutor has concerns about a student’s performance, we’ll arrange a meeting to discuss the best way forward together.

Will I get feedback on my child's progress?

Each session, tutor’s provide feedback to parents on your child’s progress and share our recommendations. If any concerns arise, we’ll contact you straight away to plan the best way forward. Parents are also welcome to arrange a meeting with their child’s tutor at any time to discuss progress or address any questions.

Are Tutors qualified?

Our tutors hold degree-level qualifications and bring years of experience working with young learners. Every member of our team is highly educated and genuinely passionate about teaching. Visit our Meet the Team page to learn more about the dedicated staff who make Step Forward Tuition a success.

Is there a sibling discount?

Absolutely! We strive to make our tuition affordable for families, which is why we offer a 5% sibling discount.

How do I pay?

Payments are required monthly in advance and can be made by cash, standing order, childcare vouchers, or bank transfer.

Can my child complete homework in a tuition session?

We advise that students do not bring homework to group sessions, unless it is due to them finding a topic difficult. We aim to teach topics in detail and we feel that a quick overview of a topic is simply not enough for a student to implement it in different scenarios. We are always happy for a student to bring homework to a 1-1 session where we can spend as much time as necessary for them to grasp a concept.

What happens if my child is ill?

If your child is unwell, please inform us as soon as possible. We allow one absence per term free of charge, provided you notify us before 9am on the day of their session.

Can my child bring their own laptop to complete work?

Step Forward Tuition cannot be held responsible for any loss or damage to students’ personal belongings. We recommend that students leave laptops and tablets at home unless they are using our free study rooms, to reduce the risk of damage or loss.

Are you first aid trained?

Yes, we ensure our tutors have undergone First Aid training including Paediatric First Aid training.

Are staff DBS checked?

All staff members who work directly with students have completed an Enhanced DBS check and received full safeguarding and child protection training.